A little help to keep counting.

What to include

Tell us your EchoTally version, Android version and what happened. For a purchase or recovery question, include the Google email used for the purchase and the order reference if available. Share only the information needed for the issue.

Never send a Google or bank password, sign-in code, installation credential or full bank account details. Submit payment receipts through the app for private owner review.

Sign in or register

Open EchoTally's plan screen and choose Sign in / register with Google. Complete sign-in in your browser, check the email and confirm. Return to the app, check the same email and choose Link this account. A browser confirmation alone does not finish linking.

If the link expires or sign-in cannot finish, return to the app, cancel that sign-in and start again. Free counting remains available without an account.

Restore on a new Android phone

Sign in with the same Google account used for the paid purchase, link the installation, then choose Restore Android purchase. Recovery of paid counter capacity is free on the same Android platform.

The account does not back up local counts, history or trigger words. If your purchase predates account linking or the old app data is gone, contact us for owner review before paying again.

Payment or receipt still pending?

Use Check again in the app to read the order status. The owner must verify received bank funds before approval; sending a receipt does not approve a purchase. Do not make another transfer just because the first request is still pending.

If you attached the wrong receipt or need a payment reviewed, include the existing order reference in your support request.

Voice counting

Check Android microphone permission, your saved trigger words and whether voice counting is turned on. Manual plus and minus controls can adjust counts without microphone access. Voice recognition runs on the phone and does not need an internet connection.

Privacy or deletion

Email us to ask about your information or request deletion. There is no automated account-deletion feature. See the privacy notice for what is stored and the limits of account recovery.